**A Hand Up, Not a Handout**

A local Ballarat business 

At Brinkley Avenue, we believe everyone deserves access to essential services — even if technology isn’t their strength. We’ve seen how complex systems can hold people back, even when they’re doing their best.

We work with people who are willing but overwhelmed. Whether you’re struggling with digital forms, applications, government portals, or just finding the right link — we’re here to help you understand and complete what needs to be done.

We don’t enable laziness — we empower effort. Our mission is to make the digital world accessible for those who genuinely need support.

**Practical Help for Real Digital Problems**

If you’ve ever said, “I don’t know how to do this online” — you’re in the right place. We help with:

✅ Navigating government websites (MyGov, Centrelink, Medicare)  

✅ Completing online forms & uploading documents  

✅ Creating emails and setting up accounts  

✅ Following up on applications or services  

✅ One-on-one learning if you’d like to build your confidence

Support is always respectful, practical, and judgment-free. Whether it’s a one-off task or an ongoing need, we’re here to help.

My name is Steven Wood, born a raised here in Ballarat I have over 35 years in customer service and support. I have worked with local councils, water authorities, Telstra and over 14 years in the power industry. In this time I’ve seen so many people get lost with the never ending red tape and online portals or simply just don’t have time. I can help you navigate the processes or manage the project for you with out the jargon.